FAQs

1. What types of audio and visual products does AudioboxUSA sell?

AudioboxUSA specializes in selling a variety of audio and visual products. Our range includes portable TVs with multiple connectivity options, retro-inspired Bluetooth speakers designed as car replicas, and many other unique and versatile entertainment solutions for both home and on-the-go use.

2. What is AudioboxUSA's return policy?

AudioboxUSA has a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

3. How do I initiate a return?

To start a return, please contact us at support@dolphinaudio.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

4. What are the eligibility criteria for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

5. What should I do if I receive a defective, damaged, or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

6. Are there any exceptions to AudioboxUSA's return policy?

Yes, there are certain types of items that cannot be returned. These include perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-returnable.

7. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you about the approval of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. What if more than 15 business days have passed since the return was approved and I haven't received my refund?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@dolphinaudio.com.

9. Does AudioboxUSA offer exchanges?

Yes, if you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

10. What is the European Union 14-day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria for returns apply.